Refund policy

Refunds/Exchange Policy

Written Identity Co. does not offer refunds. Please double-check your order at checkout to ensure you are selecting the correct product.

We will exchange a product(s) that are damaged and/or defective.  If you need to exchange a product(s) due to damage and/or a defect, the exchange will be for the same product and/or scent.

If my item arrives damaged or defective, 

Please contact us within 3 days of receiving your item if it is damaged or defective.  We work endlessly to ensure the best quality. However, we understand things happen.  Send a photo of the damaged product along with a picture of the shipping label to our email address info@writtenidentity.com.  We will respond within 24-48 hours.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  info@writtenidentity.com.